On behalf of all of us at Blizzard I wanted to apologize that we set kind of a bad expectation earlier in the thread. Unfortunately, the problem was deeper than what we initially had identified.

That was what we tried to fix with the hotfix we mentioned above. When we got the initial report of this bug, we had our Quality Assurance folks look into it, and they helped us find some scenarios where the crashes happened. With that out of the way, let’s talk some about where we were earlier this month, and where we are now. I’ve updated the thread title to clarify this. Since the bug has been tracked down to happening with Intel machines, what we do to fix this is unlikely to have any impact on crashes for anybody who uses a different GPU. If you are using a Mac with a Nvidia or AMD graphics card, we recommend that you try troubleshooting the crash instead of waiting on updates, as there are several things that cause crashes other than this specific bug. Some of the players posting in this thread have other graphics chips, and your crashes may not be related to what we are investigating at all. This investigation is for players with Intel graphics cards. Before I get too deep into it - I wanted to clarify something.

Hopefully this post at least gives you a bit of insight as to what’s been going on over the past couple weeks. While I can’t share exact specifics as to what has been done thus far, I can at least give you all a bit of a peek behind the curtain, as we feel you deserve that right now. We just synced again with the devs and wanted to let you know that we’re still working on this - emphasis on actively working.

Deep freeze for mac 10.14